Frequently Asked Questions
From Damaged to Restored: What to Expect
1. Request a Free Estimate – Contact us to receive a no-cost estimate for your photo restoration.
2. Provide Your Photo – Schedule an appointment to drop off your original, or send us a digital copy by email.
3. Confirm Your Order – Full payment is required before work begins.
4. Restoration Work – Your photo is scanned and restored within 3–5 weeks.
5. Proof for Approval – You’ll receive an email with a before-and-after proof to review.
6. Final Print – Once approved, the restored digital image is printed.
7. Return of Originals – Schedule an appointment to pick up your original and the restored version.
GENERAL QUESTIONS
What is digital photo restoration?
Digital photo restoration is the process of scanning a damaged photo, repairing it on a computer, and creating a new print of the restored image.
What types of damage can be fixed?
We can restore faded colors, remove dust, scratches, tears, fold lines, and unwanted objects. We also repair damage caused by water, mold, fire, and sunlight. [Click here for more details.]
Can you make prints from negatives and slides?
Yes! We can create prints in a variety of sizes. [Click here for more information.]
RESTORTATION PROCESS
How long does it take to get an estimate?
Usually less than one business day. (Mon-Thurs)
Is my original altered?
No. Your original is scanned and repaired digitally. A new print is made from the restored file.
How long does the restoration process take?
On average, the full process (scan, restoration, print, and delivery) takes 3–5 weeks.
Can you enhance blurry or pixelated images?
As of now there has not been much success in reversing blurriness. Some AI programs can reduce blurriness, but often the results distort faces and make people unrecognizable.
How do I send you my photos? Do I need to mail you the originals, or can I send a scan/digital copy?
Mailing originals is not recommended. If you have access to a scanner, here are instructions for scanning.
Can I get my restoration rushed?
Yes. Rush orders are available for an additional fee.
PRICING & PAYMENT
How much does it cost to get an estimate?
All estimates are free.
How much does restoration cost?
Every photo is unique, and pricing depends on the extent of the damage. Most restorations start at $50+, but exact costs are provided with your free estimate.
What type of payments do you accept?
Invoices are sent through PayPal. (You do not need an account to submit payment.) Cash and check are also accepted forms of payment.
